Last Updated: October 15, 2025
At Quick Survey Platform, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting a refund. Please read this policy carefully to understand your rights and our obligations regarding refunds.
We believe in fair and transparent refund practices. Our refund policy is designed to protect both our customers and our business interests. We evaluate each refund request on a case-by-case basis, taking into consideration the specific circumstances and the nature of the service provided. Our goal is to resolve any issues promptly and fairly.
Please note that this refund policy applies to paid services only. Our free survey services do not qualify for refunds as no payment has been made. If you have accessed our free services and are dissatisfied, we encourage you to contact us with your feedback so we can improve our offerings.
Refunds may be considered under several specific circumstances. If you have purchased a premium service and have not yet accessed or utilized that service, you may be eligible for a full refund if you request it within seven days of purchase. This cooling-off period allows you to reconsider your purchase without penalty.
Technical issues that prevent you from accessing or using our services may also qualify for a refund. If our platform experiences significant downtime or technical problems that materially affect your ability to use the service, and we are unable to resolve these issues within a reasonable timeframe, you may be entitled to a partial or full refund depending on the extent of the disruption.
In cases where we have made a billing error or charged you incorrectly, we will promptly issue a full refund for the incorrect charge. We take billing accuracy seriously and will investigate any reported discrepancies thoroughly. Additionally, if you were charged multiple times for the same service due to a processing error, we will refund the duplicate charges immediately upon verification.
There are certain situations where refunds cannot be issued. Once you have actively used our premium services, such as conducting surveys or accessing premium features, those services are generally not refundable. This is because the value has already been delivered to you, and we cannot retrieve or reverse the service provided.
Refunds will not be issued simply due to a change of mind after you have used the service. We encourage all users to carefully review our service descriptions and terms before making a purchase. If you are uncertain about whether our services meet your needs, please contact our support team with questions before completing your purchase.
Services purchased at a promotional or discounted rate may have different refund terms, which will be clearly communicated at the time of purchase. In most cases, promotional purchases are subject to more restrictive refund policies due to the reduced pricing offered.
To request a refund, please contact our customer support team at [email protected] with your purchase details, including your transaction reference number and the reason for your refund request. Our team will review your request within five business days and respond with a decision.
When submitting a refund request, please provide as much detail as possible about your situation. Include information about any technical issues you experienced, timestamps of when problems occurred, and any steps you took to resolve the issue. This information helps us process your request more efficiently and accurately.
If your refund request is approved, we will process the refund using the same payment method you used for the original purchase. Please allow five to ten business days for the refund to appear in your account, though the exact timing may vary depending on your financial institution.
In some cases, we may offer partial refunds when full refunds are not appropriate. For example, if you have used a portion of a subscription service but wish to cancel before the subscription period ends, we may offer a prorated refund for the unused portion. This approach ensures fairness for both parties.
Partial refunds may also be offered when service disruptions have affected your experience but did not completely prevent you from using our services. We calculate partial refunds based on the extent of the impact and the proportion of the service that was unavailable or unusable during the affected period.
For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting customer support. Upon cancellation, you will continue to have access to premium features until the end of your current billing period. No refund will be issued for the remaining time in that billing period unless exceptional circumstances warrant it.
If you wish to cancel a subscription and request a refund, you must do so within the first seven days of the initial subscription purchase, provided you have not extensively used the service. Subsequent subscription renewals follow the standard refund policy outlined in this document.
If you disagree with our decision regarding your refund request, you may appeal the decision by providing additional information or clarification. We will review appeals within seven business days and provide a final decision. We are committed to handling all disputes fairly and in good faith.
In the event that we cannot reach a mutually satisfactory resolution, you may have the right to pursue other dispute resolution options as outlined in our Terms of Service. However, we encourage direct communication with our support team first, as we are often able to find solutions that satisfy all parties involved.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about our refund practices.
If you have any questions about this Refund Policy or need to request a refund, please contact us at [email protected]. Our customer support team is available to assist you and will respond to your inquiry as quickly as possible.
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